If you don’t want your old Samsung account deleted, you need to do this crucial thing
Samsung is going on an account deleting spree for inactive accounts – here's what you need to do if you want to keep access
Do you have a Samsung account you haven’t touched since ditching your Galaxy smartphone for another of the latest phones? Well, if that account’s been gathering dust for over two years, your account might be deleted.
Starting on 31 July, Samsung’s going to start swinging the axe on any account that’s been inactive for 24 months. That’s means permanent deletion of your account and data. That includes all your Cloud backups, Galaxy Store purchases, Wallet cards, and the location data your Find My Samsung app might’ve once relied on.
If this sounds like your account is at risk, the fix is laughably simple. Just log in. Seriously, that’s it. One quick sign-in before the end of July 2025 and you’re safe. You don’t have to go through a CAPTCHA labyrinth, or any two-factor code texts to a number you’ve long since abandoned. Samsung just wants to know you’re still out there.
Samsung isn’t the first to pull this stunt. Google did the same thing back in 2023, and Microsoft’s been on the deletion bandwagon too. Even X, formerly Twitter, has its own inactive account policy. So this isn’t Samsung being especially ruthless – it’s just the latest club on the clean-up crusade. But if there’s even a sliver of a chance you’ll want access to your old Samsung data again, now’s the time to act.
Samsung’s account deletion policy kicks in on 31 July. You should’ve already received an email warning if your account is affected. And remember, if you want to keep access to your account, all you need to do is log in.
UPDATE 18 June: I’ve received the email myself, so here it is in full.
Subject: Important changes to your Samsung account
Dear Customer,
Thank you for using Samsung account.
We are writing to inform you of important changes related to using your Samsung account.
Samsung is implementing an inactive Samsung account policy to protect the data of users who have not used their account for an extended period of time. Once this policy is implemented, Samsung accounts that have not been logged in to or used for twenty-four (24) months will be considered inactive and will be subject to deletion.
If an account is deleted, access to the account will be restricted and all data linked to the account will be deleted. Accounts and data that are deleted cannot be restored. However, some data may be retained in accordance with local legal requirments and applicable legislation.
Policy effective date: July 31, 2025 (The earliest date a Samsung account will be deleted under this policy is July 31, 2027.)
Key details of policy: Deletion of Samsung accounts that have been inactive for twenty-four (24) months.
Samsung defines account usage/activity as follows:
- Creating a Samsung account
- Logging in to Samsung services/products using a Samsung account
- Using a service/product while logged in with a Samsung account
To prevent your account from being deleted, and to ensure proper use of Samsung Services, your account must have at least one usage/activity every twenty-four (24) months.
However, there are some exceptions to this policy and accounts that meet at least one of the exceptions will be considered active.
Exceptions include, registered family accounts, accounts with a record of accumulating/using reward points, and accounts used to purchase products on Samsung.com. You can see the complete list of exceptions here. Notifications will be sent to your email address before your account is deleted to prevent unwanted deletion.
In addition, we are making a change to how we notify you about updates to our Terms and Conditions. Moving forward, we will notify you via email only when material changes are made, those that directly affect your rights and obligations. If you need help with your Samsung account, please contact the Help Center at https://help.content.samsung.com.Samsung is committed to protecting your personal information and making your experience with Samsung Services safer.
Thank you.
Samsung account Team
Connor Jewiss
